Effective Date: 20th March, 2025
At Softrock Solutions Pvt. Ltd., we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, engage with us on LinkedIn, or use our services, including our WooCommerce-based purchases and subscription plans.
1. Information We Collect
We collect the following types of information:
- Personal Information: Name, email address, phone number, and company details when you fill out a contact form or subscribe to our services.
- Payment Information: When purchasing our one-time plans or subscription services, we collect billing details through secure third-party payment processors.
- Technical Data: IP address, browser type, and usage details through cookies and analytics tools to enhance user experience.
- Communication Data: Emails, chat messages, and other correspondence when you interact with our team.
2. How We Use Your Information
We use collected information for the following purposes:
- To process your inquiries, orders, and subscriptions.
- To provide customer support and respond to your queries.
- To improve our website, services, and marketing efforts.
- To send updates about new services, special offers, or policy changes.
- To comply with legal obligations and prevent fraud.
3. Payment & Subscription Policy
- Payments for one-time purchases (e.g., graphic design, website design) are securely processed through third-party gateways.
- Subscription plans (e.g., White Label WordPress Agency services) are billed monthly or annually, based on your selected plan.
- You can cancel a subscription anytime, but refunds will be subject to our Refund Policy.
4. Data Protection & Security
We implement industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. While we take necessary precautions, we cannot guarantee absolute security due to evolving cyber threats.
5. Third-Party Sharing
We do not sell or trade your personal data. However, we may share necessary information with:
- Payment processors to facilitate transactions.
- Marketing partners for advertising (e.g., Google Ads, LinkedIn).
- Legal authorities if required by law.
6. Cookies & Tracking Technologies
Our website uses cookies and analytics tools to improve user experience and track website performance. You can control cookie settings in your browser.
7. Your Rights & Choices
You have the right to:
- Request access to the personal data we hold about you.
- Correct or delete your data.
- Opt-out of marketing emails.
- Disable cookies in your browser settings.
To exercise these rights, contact us at contact@softrocksolution.com.
8. Policy Updates
We may update this Privacy Policy from time to time. We encourage you to review it periodically for any changes.
9. Contact Us
For any questions regarding this Privacy Policy, reach out to:
Softrock Solutions Pvt. Ltd.
505, 6th Avenue, Nr. Mithakhali Six Roads, Ellisbridge, Ahmedabad (GUJ), India - 380009.
Email: contact@softrocksolution.com
Website: www.softrocksolution.com
